The following information should assist you when visiting our clinic but if you have any additional queries please do not hesitate to contact us on 1800 111 ESI (1800 111 374).
What do I bring to my appointment?
Please bring the following to your appointment:
- Referral letter from your GP or Optometrist
- Current glasses and contact lenses
- List of usual medications and eye drops
- Medicare, Pension and Health Insurance Cards
We also recommend you bring sunglasses and arrange for a family member or friend to drive you to and from your appointment as your eyes will become light sensitive if they need to be dilated.
What will happen during the appointment?
When you arrive, you will be greeted by our friendly receptionists and directed to one of our waiting areas.
Our highly trained orthoptic staff will conduct a preliminary examination of your eyes and you may need to have several tests including assessment of vision, eye alignment, eye movements, and pupil reactions.
Your preliminary examination is followed by a comprehensive consultation with your ophthalmologist.
How long will my appointment take?
Please allow approximately 2 hours for your appointment.
We do our best to keep on schedule and limit the time you spend at our clinic however from time-to-time emergency cases will arise requiring urgent attention and some complex consultations can take longer than expected if additional tests are required.
We appreciate your understanding during these times and light refreshments will be made available in our waiting rooms.
Do I need a referral from my Optometrist or General Practitioner?
You do not need a referral to make an appointment. However, you will need a referral when you see the doctor and to be eligible to receive any Medicare rebates.
A referral is much appreciated by our doctors as it provides vital medical history, as well as describing the problem you are currently experiencing with your eyes.
You can download a PDF copy of our referral form here and take it with you to your Optometrist or General Practitioner appointment.
Do I wear my contact lenses to my appointment?
If you wear contact lenses, please do not wear them on the day of your appointment. Instead, please bring them and your glasses with you for when you see the doctor.
Do you require my personal information?
We require your consent to collect your personal information, in accordance with the Privacy guidelines and Privacy Act. You will be asked to complete a patient registration form outlining the information required.
Information about you is required for effective management of your medical issue and for administrative purposes such as communicating with your nominated health care provider, Medicare or your private health fund.
How will the appointment be charged?
We are a private practice and patients will have an out-of-pocket expense for consultations, appointments, and surgeries. The out-of-pocket amount varies according to the health fund and your level of membership as well as any applicable Medicare rebate.
You will receive an account from the Ophthalmologist at the end of your consultation and accounts are to be settled on the day. Please note that you may also be charged for any clinical tests performed in conjunction with your consultation.
What happens if I need an emergency appointment?
Phone 1800 RETINA (1800 738 462) for emergency after-hours and weekend appointments. Fees and charges are applicable and Medicare rebates are only available with a referral from your Optometrist or GP.
These symptoms can indicate potentially sight-threatening eye conditions which may require urgent medical attention:
- Sudden loss of vision in one eye
- Sudden hazy or blurred vision
- Dark curtain-like blotting out of part of vision
- Sudden or increased flashes of light or black spots
- Loss of peripheral (side) vision